NTISthis.com

Evidence Guide: FNSISV304A - Issue renewal advice

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

FNSISV304A - Issue renewal advice

What evidence can you provide to prove your understanding of each of the following citeria?

Identify contracts due for renewal

  1. Computer generated reports are accessed to determine policies due for renewal
  2. Contracts identified as requiring further investigation prior to invitation to renew are assessed appropriately against organisation operating protocols
  3. Contracts requiring further investigation are referred to appropriate personnel for resolution
Computer generated reports are accessed to determine policies due for renewal

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contracts identified as requiring further investigation prior to invitation to renew are assessed appropriately against organisation operating protocols

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contracts requiring further investigation are referred to appropriate personnel for resolution

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Advise renewal terms of insurance to the insured

  1. Notices and information required by legislation and codes of practice are sent to insured parties within required timeframes and according to operating procedures
  2. Errors and changes required to database records as a result of non-delivery of renewal advice are actioned according to organisation operating procedures
Notices and information required by legislation and codes of practice are sent to insured parties within required timeframes and according to operating procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Errors and changes required to database records as a result of non-delivery of renewal advice are actioned according to organisation operating procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Finalise renewal terms

  1. Terms of renewal are finalised according to operating procedures and specified criteria
  2. All relevant documentation is completed promptly according to operating procedures
  3. Client follow-up is carried out as required and inquiries actioned according to organisation guidelines
Terms of renewal are finalised according to operating procedures and specified criteria

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

All relevant documentation is completed promptly according to operating procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Client follow-up is carried out as required and inquiries actioned according to organisation guidelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

comply with industry codes of practice and legislative requirements relating to the issue of renewal advice

apply organisation policies and procedures accurately when issuing renewal advice

ensure accuracy and attention to detail.

Context of and specific resources for assessment

Assessment must ensure:

competency is demonstrated in the context of the work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment

access to and the use of a range of common office equipment, technology, software and consumables

access to organisation records

access to organisation policies and procedures.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit:

evaluating an integrated activity, which combines the elements of competency for the unit, or a cluster of related units of competency

observing processes and procedures in workplaces

verbal or written questioning on underpinning knowledge and skills

evaluating samples of work

accessing and validating third party reports.

Guidance information for assessment

Required Skills and Knowledge

Required knowledge

relevant industry legislation

organisation and departmental policy, procedures and authorities and industry sector policy wording

organisation products

IT and communication systems

basic industry sector compliance requirements

duty of disclosure

privacy principles

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Relevant legislation includes:

Financial Services Reform Act (FSRA)

Corporations Act

Insurance Contracts Act

Trade Practices Act.

Documentation includes:

amendments

cancellations

cover notes

invoices

letters of advice of alteration of terms

placing slips

policy and renewals notices.